SPOTTY
Spot-a-potty
Credits to: Lisi Case, Kevin Chou, Jacqueline Park & David Chiang
Lack of bathroom access is a serious humanitarian and public health issues
bathrooms are difficult to access, particularly for people who have to be on the move frequently
bathrooms have become even scarcer with the pandemic, and when looking for ability-, gender- and race-inclusive options
224
toilets would need to be added to meet the needs of Seattle's homeless population
David G. Jones, City Auditor, 2019
~60%
of transgender Americans have avoided public bathrooms for fear of being harassed
National Center for Transgender Equality, 2016
PROBLEM
How might people on the move find public restrooms that fit their needs so that they can save time and have better peace of mind?
PROBLEM STATEMENT
Emily Beyer
27, DELIVERY DRIVER - TIME MANAGEMENT & EFFICIENCY
"I often have a hard time quickly finding and using bathrooms while I'm delivering food to customers. To try to be efficient, I usually use private bathrooms within the restaurant while waiting for food to come out."
Peter Pelegrino
21, COLLEGE STUDENT - PRIVACY & CLEANLINESS
"I get frustrated using public bathrooms because of long wait lines, seeing clogged toilets, and unfilled paper towels—especially since auto-sensors often don't work for me. I also get concerned about people seeing or hearing me doing my business, so I avoid them."
USER PERSONA
USER TESTING & VALIDATION
Unclear site organization
Unsure if submitted correctly
Fun icon, but confusing for ratings
Simplify hierarchy
Create confirmation signals/messages
Symbolize ratings more conventionally
Key Insights
Ideas for Improvement
We also conducted user validation and usability testing intermittently throughout our project. Users primarily included fellow students, recent university graduates, and miscellaneous users from usertesting.com.
The main concept our team wanted to test out was the difficulty of overall interaction/navigation between the pages and app.
From the user testing feedbacks we got, we found out that most of the users really liked the concept of our app in general because it is something that they have never thought of before. However, because the product we tested was just a prototype and was not deployed fully, some of the users said they had confusion in submitting the review form and sign in or sign up because there was no confirmation message.
SPOTTY
Spot-a-Potty
SCREEN DETAILS
SPOTTY & a sample user journey
DEMO VIDEO
REFLECTION
The duration of this project was about 6 months and I could see my skills and knowledges growing exponentially. I was the main and the only designer of the team and so there were some tough times due to heavy workloads fallen for me, but my teammates were always supportive and gave me suggestions or ideas whenever we had a weekly scrum meeting.
This is one of my proudest work I have ever worked on. Spotty gave me the opportunity to solo-design (mostly) the whole app’s logo, lo-fi and hi-fi designs, short video, banner, and slide.
However, although I enjoyed working as the only designer of the team, I also acknowledged the importance of the design team.